Whom should I contact for repairs within or after the warranty period?
You can contact the Earthworks Repairs Department via phone or email. Be sure to include a description of the problem.
Who pays the shipping costs?
Customer pays for incoming unless the product is found defective within 15 days of purchase. In all domestic cases, we pay for return shipping. If you would like it shipped faster than UPS Ground, the customer pays the difference. Overseas customers pay for shipping both ways unless the product was found defective within 15 days of purchase.
Can I get an estimate?
The estimate would be based on the description of the problem, and a price range is provided based on that description. We cannot provide an exact estimate until the product has been examined.
What does the warranty cover?
Defects in material and workmanship. Any abuse, modification or mishandling is not covered by the warranty.
Is my microphone or preamp covered by a warranty?
Prior to January 1, 2011, the warranty period was 3 years. Beginning on January 1, 2011, the warranty period is 15 years.
How long does a repair typically take?
Generally, repair turnaround time is one week. In certain cases this period may be extended.
How do I register my product?
You can register your microphone or preamp on the Earthworks Product Registration page.