Who should I contact for repairs within or after the warranty period?
You can contact the Earthworks Service Department via phone or email. Be sure to include a description of the problem.
Who pays the shipping costs?
The customer pays for incoming unless the product is found defective within 15 days of purchase. In all domestic cases, we pay for return shipping. If you would like it shipped faster than UPS Ground, the customer pays the difference. Overseas customers pay for shipping both ways unless the product was found defective within 15 days of purchase.
Can I get an estimate?
The estimate would be based on the description of the problem, and a price range is provided based on that description. We cannot provide an exact estimate until the product has been examined.
What does the warranty cover?
Defects in material and workmanship. Any abuse, modification or mishandling is not covered by the warranty.
Is my microphone or preamp covered by a warranty?
Prior to January 1, 2011, the warranty period for all microphones was 3 years. For products purchased between January 1, 2011 and January 1, 2019, the warranty period became 15 years for electronics and 3 years for moving parts such as goosenecks, hinges and pivot arms. For all microphones except for ICON, ICON PRO and ETHOS purchased from January 1, 2019 until February 1, 2023 the warranty period became 10 years for electronics and 3 years for moving parts such as goosenecks, hinges and pivot arms. And for all microphones purchased after February 1, 2023 the warranty period is 2 years for electronics and mechanical issues.
How long does a repair typically take?
Generally, repair turnaround time is one week. In certain cases this period may be extended.
How do I register my product?
You can register your microphone or preamp on the Earthworks Product Registration page.
What should I do if my product’s warranty has expired?
If the product is out of warranty, contact us or the dealer you purchased from. If repairs are possible, they will be 80% of the total cost.